City and Guilds Level One Customer Service course – useful for anyone working or volunteering with people. Learners have the opportunity to gain a greater understanding of customer expectations and needs and will have the opportunity to gain a qualification.
Learners will be asked to:
- Give examples of different customers and the needs/expectations they may have
- Explain the main ways of communicating effectively and how these may affect the customer
- Describe how to work in line with an organisation’s procedure, including client confidentiality
- List common complaints a customer may have and describe how these should be handled using good customer service.
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